• NOC Tier I

    Posted: 02/12/2023


    The Network Operations Tier I Technician will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of products and services offered by Wyyerd.

    Job Responsibilities:
    -Responding to internal and external stakeholder inquiries through multiple channels of communication in a timely manner
    -Monitoring and responding to tickets, alerts, and general inquiries from internal and external customers.
    -Able to work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems.
    -Perform detailed documentation of reported customer issues, ability to identify & communicate customer impact and urgency
    -Escalate/Assign tickets to appropriate teams, leads and managers
    -Perform direct communications to customers for updates as necessary
    -Resolve customer inquiries, if possible, by utilizing documented processes
    -Professionally manage difficult and/or emotional customer situations

    Required Qualifications:
    -Must be able to pass a background screening
    -1+ years of customer service experience (NOC environment is preferred)
    -Ability to navigate multiple computer systems/applications simultaneously
    -Knowledgeable with G-Suite applications
    -Excellent written and verbal communication skills
    -Ability to work in a fast paced environment
    -Active Listening
    -Data Entry Skills
    -Attention to detail

    Work Schedule/Shift:
    -This position requires shift work, shifts may vary
    -On call rotation required
    -Pay range DOE

    Apply at: 

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