NOC Tier I

Responsibilities

The Network Operations Tier I Technician will be responsible for providing industry leading customer service experience to internal and external stakeholders in a fast-paced, network control center environment providing support to the entire portfolio of products and services offered by Wyyerd.

Job Responsibilities:
-Responding to internal and external stakeholder inquiries through multiple channels of communication in a timely manner
-Monitoring and responding to tickets, alerts, and general inquiries from internal and external customers.
-Able to work within a team to handle inquiries by asking clarifying questions, researching answers or alternative solutions/outcomes, and escalating unresolved problems.
-Perform detailed documentation of reported customer issues, ability to identify & communicate customer impact and urgency
-Escalate/Assign tickets to appropriate teams, leads and managers
-Perform direct communications to customers for updates as necessary
-Resolve customer inquiries, if possible, by utilizing documented processes
-Professionally manage difficult and/or emotional customer situations

Required Qualifications:
-Must be able to pass a background screening
-1+ years of customer service experience (NOC environment is preferred)
-Ability to navigate multiple computer systems/applications simultaneously
-Knowledgeable with G-Suite applications
-Excellent written and verbal communication skills
-Ability to work in a fast paced environment
-Active Listening
-Data Entry Skills
-Attention to detail

Work Schedule/Shift:
-This position requires shift work, shifts may vary
-On call rotation required
-Pay range DOE

Apply at: https://www.wyyerd.com/careers/noc-tier-i/8a7cfcf8-969c-455f-846b-62001177552f/17