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Administrative Support Assistant
QUALIFICATIONS
Knowledge, Skills and Abilities:
- Knowledge of standard office practices and procedures, including filing and record keeping
- Knowledge of human relations; oral and written communication skills
- Knowledge of Title IX requirements and State regulation policies and procedures
- Knowledge of basic phone etiquette and able to use a multi-extension phone system
- Ability to use Intermediate level word processing/data entry skills
- Ability to manage records, knowledge of general office systems and procedures
- Ability to provide good customer service when assisting participants in person or over the phone
- Ability to be highly motivated and effectively learn new tasks
- Ability to interact and communicate clearly, effectively, and in a professional manner
- Ability to perform cash handling transactions with accuracy and efficiency
- Ability to display flexibility and handle multiple work priorities with frequent interruptions
- Ability to display non-judgmental, empathetic listening skills while working with participants to problem solve regarding required documentation, referrals, and scheduling conflicts
- Ability to understand and follow confidentiality requirements/procedures and maintain strict confidentiality of sensitive participant information and agency records
- Ability to handle a broad range of interpersonal contacts and highly sensitive, confidential documents and information
- Ability to work a flexible work schedule which will include days, evenings, and/or weekend shifts
- Ability to be well organized, meet deadlines, and be detail oriented
MINIMUM QUALIFICATIONS:
- High School diploma or GED.
- Two (2) years education and/or experience in clerical/office environment which includes operational skills listed above.
- Experience/knowledge in Microsoft Word/Excel for Windows
- Six (6) months hands-on-work experience and/or accredited training OR nine to twelve units from an accredited college or university in word processing/data entry
- Bilingual in English and Spanish preferred
