Technical & Activation Representative I
Job Functions: Assist customers to resolve connectivity and speed issues through various troubleshooting steps and diagnostic tools Troubleshoot technical issues in order to obtain First Call Resolution Schedule on site service calls when necessary to ensure prompt resolution Input trouble tickets in the CRM platform for accurate record maintenance Provision moves, adds, changes, and deletions in network management system Monitor status of escalation cases to confirm customer’s trouble has been
Wyyerd FiberCustomer Service & Activation Representative
Key Responsibilities Deliver exceptional customer service via phone, email, and in person, serving as the front line for all inquiries. Support customers through the activation and provisioning of fiber internet and VoIP phone services. Handle technical troubleshooting for fiber-related connectivity issues, including: Diagnosing ONT (Optical Network Terminal) and modem/router connectivity problems. Assisting with Wi-Fi performance and configuration (SSID/password, device
Wyyerd Fiber
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901 National City Blvd., National City, CA 91950 – (619) 477-9339 – thechamber@nationalcitychamber.org