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Technical & Activation Representative I
Job Functions: Assist customers to resolve connectivity and speed issues through various troubleshooting steps and diagnostic tools Troubleshoot technical issues in order to obtain First Call Resolution Schedule on site service calls when necessary to ensure prompt resolution Input trouble tickets in the CRM platform for accurate record maintenance Provision moves, adds, changes, and deletions in network management system Monitor status of escalation cases to confirm customer’s trouble has been
Wyyerd Fiber
