Lead Business Analyst - Point of Sale - Virtual
We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.
We are seeking a talented and experienced Lead Analyst to join our dynamic team and play a pivotal role in the implementation, optimization and enhancement of our Retail and Point of Sale (POS) systems. In this role, you will be responsible for identifying business needs, analyzing processes, and driving improvements to our Retail solutions. Your insights and recommendations will be instrumental in ensuring seamless transactions and enhanced customer experiences.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Business Process Analysis: Analyze existing business processes and workflows related to Retail systems. Identify areas of improvement and optimization to enhance efficiency, accuracy, and customer satisfaction.
- Data Analysis: Evaluate data related to sales, returns, inventory, and customer interactions. Extract meaningful insights and trends from the data to inform decision-making and enhancements to the Retail systems.
- System Evaluation: Assess the current Retail system landscape, including hardware and software components and leverage this knowledge to design and shape the functionality in the new Retail platform. Identify opportunities for process improvement, policy changes and system enhancements to meet evolving business needs.
- Solution Design: Collaborate with IT and development teams to design and propose solutions that address identified business needs. Create detailed specifications and functional requirements for Retail systems enhancements.
- User Acceptance Testing: Plan and conduct user acceptance testing (UAT) to ensure that Retail systems system changes meet business requirements and user expectations.
- Documentation: Maintain comprehensive and up-to-date documentation of Retail systems configurations, workflows, and user guides. Ensure that all stakeholders have access to relevant documentation.
- Training and Support: Assist in developing training materials and provide training to end-users, ensuring they can effectively use Retail systems. Offer ongoing support to resolve issues and address user concerns.
- Vendor Management: Collaborate with Retail system vendors to evaluate and implement new features, updates, or troubleshoot issues as needed.
- Compliance and Security: Ensure that Retail systems comply with relevant industry standards, data protection regulations, and security best practices.