Administrative Support Assistant (DUIP, Full-time Temp)

Under general direction from an assigned supervisor, the Administrative Support Assistant (ASA) is responsible for performing a wide variety of office and customer support duties while ensuring program compliance with the State of California, San Diego County, and MAAC's policy, procedures, and guidelines.

The MAAC Driving Under the Influence Program (DUIP) provides individual counseling, group counseling and educational services to persons 18 years of age and older, who have been charged with driving under the influence and referred by the Court, Probation, or the Department of Motor Vehicles as required by Title 9 of the California Code of Regulations. The MAAC DUI Program is licensed by the State of California Department of Alcohol and Drug Programs contracted by the County of San Diego
 

The duties listed below are intended only as illustrations of the various types of work that may be performed.  The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

• Interacts with current and prospective program participants (virtually or in-person), serving in various support roles as needed (e.g. reception, cashier, etc.). Able to communicate accurate information regarding policy/procedures and/or refers participants to appropriate resources or personnel.
• Schedules/Reschedules participants for program services. Conducts intake interviews, prepares/sends appropriate contracts and other pertinent information for participant case file. Records attendance, changes in addresses, phone numbers, emails, and other related information related to participant profile. Produces, maintains, daily related reports as required.
• Performs open/close cashiering functions and follows cash/credit card deposit protocols. Collects payments and processes appropriate transactions. Assists the fiscal supervisor and other staff members with letters/reports for participants.
• Performs other related duties as assigned and attends meetings and trainings as required.

Knowledge, Skills and Abilities:

• Knowledge of standard office practices and procedures, including filing and record keeping
• Knowledge of human relations; oral and written communication skills
• Knowledge of Title IX requirements and State regulation policies and procedures
• Knowledge of basic phone etiquette and able to use a multi-extension phone system
• Ability to use Intermediate level word processing/data entry skills
• Ability to manage records, knowledge of general office systems and procedures
• Ability to provide good customer service when assisting participants in person or over the phone
• Ability to be highly motivated and effectively learn new tasks
• Ability to interact and communicate clearly, effectively, and in a professional manner
• Ability to perform cash handling transactions with accuracy and efficiency
• Ability to display flexibility and handle multiple work priorities with frequent interruptions
• Ability to display non-judgmental, empathetic listening skills while working with participants to problem solve regarding required documentation, referrals, and scheduling conflicts
• Ability to understand and follow confidentiality requirements/procedures and maintain strict confidentiality of sensitive participant information and agency records
• Ability to handle a broad range of interpersonal contacts and highly sensitive, confidential documents and information
• Ability to work a flexible work schedule which will include days, evenings, and/or weekend shifts
• Ability to be well organized, meet deadlines, and be detail oriented